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Organisation structure

The Salvation Army International Headquarters (IHQ) has a unique organisational structure which involves two distinct groups of people who work together to achieve our mission – officers of The Salvation Army and employees.

Employees at IHQ are recruited on the basis of greatest suitability for a role and are governed by a Contract of Employment Terms and Conditions. Employees are not required to wear a Salvation Army uniform, nor are they expected to be a Salvationist, though of course empathy with the aims and ethos of The Salvation Army is essential. Both employees and officers join together in their work to create a truly familial working environment.

International Headquarters

Officers are ministers of religion – they operate under a covenant of sacred calling rather than a Contract of Employment and are appointed to their roles by the Officers Appointments Board. They do not apply for roles specifically but are placed in roles that best suit their skillset and spiritual gifts. Officers can be appointed to roles all over the world in the 132 countries in which we operate, though roles at International Headquarters are mostly based in London, UK.

Officers have ranks much like a military unit, such as lieutenant, captain, major, lieutenant-colonel, colonel, commissioner and General. These are denoted by the style of the epaulettes on their uniforms.

There are five departments at IHQ, each of which have an experienced officer as Head of Department, all of whom report to the Chief of the Staff, who in turn reports to the General. The five departments are:

  • The General’s Office, which is made up of the Office of the General, the Office of the Chief of the Staff, the Office of the World President of Women’s Ministries and the Office of the World Secretary for Spiritual Life Development.
  • Administration, which is made up of Legal, Communications, Human Resources, International Personnel, the International College for Officers, Human Sexuality, the International Social Justice Commission and the Administration team.
  • Business Administration, which is made up of IT, Finance, Facilities, Property, Audit, Travel and the Business Administration team.
  • Programme Resources, which is made up of Emergency Services, Health Services, International Development Services, Literary/Editorial, Schools, Youth and Children and the Programme Resources team.
  • Zonal office, which has five teams who work directly with the Africa, Americas and Caribbean, Europe, South Asia and South Pacific and East Asia zones.