At The Salvation Army we are committed to protecting your privacy. We only use the information we collect about you to process orders or to personalise your browsing experience. We will not share this information with a third party. Please read on for more details on our privacy policy.


If you submit your contact details to the ALOVE web site, this is how they will be used:

Your details will be kept on file by ALOVE, a department of The Salvation Army United Kingdom Territory (the United Kingdom and Republic of Ireland). ALOVE will use them at national and regional levels, to send you information relating to youth ministry news, resources and events. We will not pass your details on to any parties external to The Salvation Army. You many request to be removed from our lists at any time by emailing alove@salvationarmy.org.uk or writing to us at our address and stating which lists you with to be removed from. Our address is: ALOVE, 21 Crown Lane, Morden, Surrey, SM4 5BY, United Kingdom.

Tel: + 44 (0) 20 8288 1202. Under the Data Protection Act 1998, you have the right to access your personal data held by us and to correct any inaccuracies in that information.

As part of the UK Salvation Army web site, the following information details the policy that applies to the entire web site:


What information do we collect? How do we use it?

When you buy tickets online from our events unit or products from our SP&S shop, we need to know your name, email address, delivery address, credit or debit card number and the card's expiry date. This allows us to process and fulfil your orders and to notify you of the status of your order. We also need to know your email address so that we can send you confirmation of your order details.
If you donate online for one of our fundraising campaigns, as a minimum we need credit or debit card details and the card's expiry date.
Although credit or debit card numbers are required to complete an on-line transaction, this information is not stored, and you are therefore required to enter it each time you visit the site.
You may also volunteer to provide additional information, which we may use to personalise your browsing experience.
We may also use the information we collect to notify you occasionally about topics that you believe are relevant to you by having registered an interest in them or by having subscribed to certain pages on our site.
How do we protect information?
When you place orders or access your profile information, we use a secure server. Its software (SSL) encrypts all information you input before it is sent to us. Furthermore, we apply strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access.


What about "cookies"?

Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying or account information nor do they contain shopping items. They are used to manage the login process and manage your shopping baskets across visits to shopping areas on the site.


Session Cookies

To allow you to carry information across pages of our site and avoid having to re-enter information.

- To allow you to maintain a shopping basket
- Within registration to allow you to access stored information.


Persistent Cookies

To help us recognise you as a unique visitor when you return to our website and to allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same adverts repeatedly.

To compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website. We cannot identify you personally in this way.

Within research surveys to ensure you are not invited to complete a questionnaire too often or after you have already done so.
To tailor the site to your specification, taking into account any special interests you might have


Disabling/Enabling Cookies

You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled.

There are a number of ways to manage cookies. If you use different computers in different locations you will need to ensure that each browser is adjusted to suit your cookie preferences.

Some modern browsers have a feature that will analyse website privacy policies and allow a user to control their privacy needs. These are known as "P3P" features (Privacy Preferences Platform).

You can easily delete any cookies that have been installed in the cookie folder of your browser. For example, if you are using Microsoft Windows Explorer:

- Open 'Windows Explorer'
- Click on the 'Search' button on the tool bar
- Type "cookie" into the search box for 'Folders and Files'
- Select 'My Computer' in the 'Look In' box
- Click 'Search Now'
- Double click on the folders that are found
- 'Select' any cookie file
- Hit the 'Delete' button on your keyboard
- If you are not using Microsoft Windows Explorer, then you should select "cookies" in the "Help" function for information on where to find your cookie folder.

To block cookies from The Salvation Army:

1. Select Internet Options from the Tools menu of your browser
2. Go to the Privacy tab, and click on the Edit... button in the Web sites section at the bottom of the dialog box
3. Enter www.salvationarmy.org.uk in the Address of web site entry field, and click the Block button.
4. Click OK twice.


Will The Salvation Army disclose information it collects to outside parties?

We do not and will not sell, trade or rent your personal information to others. We may use your information to provide aggregate statistics about our browsers, customers, sales, traffic patterns and related information for site improvement and internal use, but these statistics will not include any personally identifying information.


Your consent

By using our web site, you consent to the collection and use of your account information by The Salvation Army (UKT). As mentioned above, this account information does not include credit card details. If we decide to change our privacy policy, we will post these changes on this page so that you are always aware what information we collect and how we use it.

Should you decide at any point that you no longer want to leave your account details with us, login as usual, follow the 'update profile' link, and check the 'Delete my profile completely' checkbox. Then click on 'Update profile'. This will permanently remove all information.